VOIP Solution For Travel
Communication is important for travel agencies to deliver the ultimate travel experience to their customers. That’s why it's important that all travel agencies possess a reliable, quality phone system. And by choosing a VoIP phone system, travel agencies can provide top quality service to clients, improve staff productivity, and reduce costs. If you're new to VoIP and are looking to compare the best VoIP rates and plans, VoipReview can help you choose a service that meets the needs of your travel agency! As the leading comparison site in VoIP, VoipReview offers the most relevant information and tools such as comparison tables, how-to articles, user-submitted reviews, and more to guide you in finding the best VoIP system for your travel agency.
VoIP Call Management
Travelers are information seekers, so they expect their travel agencies to be full of information that will make their trip a truly rewarding experience. Clients often inquire about attractions, accommodations, and amenities on different local and international destinations. They seek answers about travel costs, airfare, tour packages, and more before they can decide to book a reservation.
Through a VoIP phone solution paired with a CRM integration, travel agents can keep notes on each client and keep a full profile. Plus, doing so will help travel agents provide answers to inquiries and even give recommendations to help clients find the best travel destinations or tour packages that will suit their lifestyle and needs.
Simplifying operations and processes
Travel agents spend most of their time on the phone, calling hotels, spas, cruise lines, airlines, and restaurants to make reservations for their traveling clients. By using a VoIP system, travel agents and clients can communicate in a more flexible and fluid manner without incurring long distance charges. And since VoIP helps bring a certain ease to booking or reservation processes, you can deliver quality service and quick issue resolutions to help your clients have the best travel experience.
VoIP systems can be supplied with geographic and non-geographic numbers to help track campaign results for travel agencies. Marketing staff can designate a specific number to a campaign, and use the call analytics feature to keep track of call times, phone leads, and more to assess your company’s sales and revenue.
VOIP Helps Agents
Compared to a plain old telephone service (POTS), a VoIP phone solution can make communication between the travel agents and clients more fluid by using powerful productivity features such as voicemail to email, hunt groups, find me/follow me, video conferencing, auto attendant, call forwarding, and more.
Using both the find me/follow me and hunt groups features will ensure that clients can always reach their travel agents. With call forwarding, messages can be intelligently routed so that the specific travel agents can answer client inquiries and address the concern anywhere, at any time. Video conferencing can also improve customer engagement because it will enable you to have a more personal, face-to-face interaction with your clients.